- Strengthen Customer Relationships and Loyalty
- Real-time Accounting
- Local Best Practices
- System Reliability and Performance
Strengthen Customer Relationships and Loyalty
SAP Business One enables you to manage sales, customer service, and support – all integrated with other business functions across the company.
With the service call component in SAP Business One, you can effectively respond to customer service and
Support calls and find resolutions more quickly. Detailed service reports related to call volumes, durations,
And response times allow you to assess progress and take necessary actions. With SAP Business One you
can also analyse customers using data from sales, operations, and finance to identify ways to serve them
faster and better.
With the addition of the fully integrated crystal reports software, it delivers compelling reporting functionality and information access that give you crucial insights into all parts of your business. With “drag-and-relate” and interactive drill-down functionalities, you can click through relevant data and get answers quickly. Employees can respond to customer needs faster, and your manager can track revenues, costs, and profit margins so they can assess business performance and determine how to improve it.
Armed with insight into every aspect of your business, you can readily monitor performance, eliminate inefficiencies, and most important, identify profitable opportunities. With a standardized, proven solution from SAP at a predictable cost, small and midsize companies can streamline operations, act instantly on complete information, and accelerate profitable growth. It’s the right solution to help companies like yours stay ahead of the competition.
Unlike many other small business solutions on the market today, SAP Business One provides worldwide coverage with 40 country-specific versions on a single platform, delivered and supported locally so you can confidently grow your business overseas.
The software also lets you manage and maintain customer contacts with full Microsoft Outlook synchronization, which results in increased sales effectiveness and stronger customer relationships. You can also plan material requirements for production, control bills of material, and replenish inventory automatically. And using SAP Business One’s robust reporting functionality, you can quickly analyse the performance of your vendors and adjust your procurement strategy accordingly.
SAP Business One enables you to manage your inventory and operations – including picking, packing, shipping, and billing. You can perform inventory valuation using different methods such as standard costing, moving average, and FIFO; monitor stock levels; and track transfers in real time and across multiple warehouses. in addition, you can run real-time inventory updates and availability checks, as well as manage pricing and special pricing, which allows you to automatically apply volume, cash, and account discounts to transactions with vendors and customers.
Real-time Accounting
SAP Business One supports real-time accounting with the following.
- Fully integrated financials – Automate key financial and banking management activities with fully integrated functionality. When you run a transaction, the software automatically posts a journal entry in the general ledger so you don’t have to perform additional posting or batch processing.
- Quick drill down – drill down to information at the posting level. For example, while viewing the journal entry for a sales transaction, you can drill down to see chart-of-accounts information.
- Complete Chart of Accounts – drill down on the balance field to see transactions that make up a specific balance.
Not only can you export any report into various electronic formats including PDF, Microsoft Excel/Word, RTF, and XML, you can also distribute them across the company via e-mail, fax, or other formats. SAP Business One provides you with end-to-end visibility of your business operations with a drag and-relate feature that also helps you instantly understand key relationships and transactions within the business. SAP Business One provides a large number of predefined reports for each functional area. You can generate reports for a specific functional area in your business and customize the output to suit your needs.
Local Best Practices
SAP Business One provides built-in country-specific functionality to help you comply with local legal requirements as well as local business practices. Localizations mainly support legal, currency, and financial requirements and include adjusted financial postings, print layouts, and reports. As part of maintenance operations, there are country-specific legal changes and requirements implemented with regular patch delivery.
"Biz B’s expertise and experience shows how well the best practices are followed for better quality and service."
System Reliability and Performance
SAP offers a remote support platform for SAP Business One to help you maintain your software system more easily and proactively prevent potential issues from impacting your business activities. As an automated monitoring tool, the remote support platform for SAP Business One helps identify system bottlenecks by enabling SAP support services to collect information on your system status and check the system against known support issues. By sending regular status e-mails and automatic fixes, it allows you to avoid issues from happening and decrease the time you would otherwise spend on it support.
The remote support platform for SAP Business One provides the following:
System Status Report – Automatically execute health checks on your installation, system data, previously performed backups, disk space usage, and more to proactively prevent issues.
Database maintenance – Schedule automated database backups and restore previously backed-up databases if needed.
Pre-upgrade Evaluation – check if your system is ready for an upgrade and if there are critical issues that might potentially prevent a successful upgrade process.
Automatic Fixes – Receive Automatic Fixes for detected issues.